Return & Refund Policy

We accept return and refund requests only if the product delivered by us is:

• Damaged on arrival
• The wrong product (different from what you ordered)
• Dead on arrival (does not power on / work at all)
• Defective

We do not accept returns for change of mind, ordering the wrong item by mistake, or products that are working as described.

• 3 days from delivery to report any issue, for all products.
• 7 days from delivery for complete PC set purchases.

Requests raised after these periods cannot be accepted as returns; warranty claims are handled by the brand (see section 5).

• If the product seal has been opened and the product is not faulty, return/refund is not applicable.
• Return/refund requests will be cancelled if any part or accessory is missing from the product box.
• The product must be packed exactly as originally received. Do not apply tape or glue directly on the product or its box — doing so may lead to cancellation of the return request.
• Gaming chairs: only part replacement is provided if the delivered product is defective or damaged. No refunds are issued for gaming chair orders.

• Raise a request from My Account → Help, or call / email us (details below), within the time limit above.
• Share your order number, the product, a description of the issue and photos of the product and packaging.
• Our team will verify the request and share the next steps for pickup or drop-off.
• After we receive and inspect the product, we will provide a replacement or a refund as applicable.
• Because returns are accepted only for damaged, wrong, dead or defective products, you are not charged for return shipping on approved returns.

Products that come with a manufacturer's warranty are covered by the respective brand for issues that appear after the return period. Please contact the brand's service centre; we are happy to assist you with the process. 360 Electronics follows a liberal policy and will help as much as possible, subject to the terms above.

• Paid online (card, UPI, net banking, wallet via Razorpay): refunded to the same payment method.
• Cash on Delivery or bank transfer: refunded only to the buyer's bank account — we will ask for your account details.
• Refunds usually take 7–10 working days to reflect after they are initiated, depending on your bank.
• For refunds of cancelled orders and any cancellation charges, see the Cancellation Policy.

We may update this policy from time to time. The updated version will be posted on this page with a new "Last updated" date. The policy in effect when you placed your order applies to that order.