Last updated: Dec 01, 2025
At 360 Electronics, we strive to ensure customer satisfaction with every purchase. This Refund Policy outlines the terms and conditions for returns, exchanges, and refunds for products purchased from our e-commerce platform. By making a purchase, you agree to the terms set forth in this policy.
To be eligible for a return, items must meet the following conditions:
• Item must be in original, unused, and resalable condition
• All original packaging, accessories, manuals, and tags must be included
• Item must be returned within the specified return period
• Valid purchase receipt or order confirmation required
• Item must not show signs of wear, damage, or alteration
Electronics & Gadgets: 15 days from delivery date
Mobile Phones & Accessories: 10 days from delivery date
Computing Devices: 15 days from delivery date
Home Appliances: 10 days from delivery date
Audio & Video Equipment: 15 days from delivery date
Return period starts from the date of delivery confirmation, not the order date.
The following items cannot be returned for hygienic, safety, or technical reasons:
Personal Care Items: Earphones, headphones, personal grooming devices that have been used
Software & Digital Products: Downloaded software, digital codes, activated licenses
Customized Products: Personalized or custom-configured items
Consumables: Batteries, memory cards that have been opened (unless defective)
Damaged by Misuse: Items damaged due to misuse, negligence, or accidents
Items Without Original Packaging: Products returned without original boxes, accessories, or documentation
Clearance/Sale Items: Items marked as final sale or clearance (unless defective)
Contact our customer service team to initiate a return:
• Phone: +91 7558132543 (Mon-Sat, 9:00 AM - 7:00 PM IST)
• Email: 360electronicsofficial@gmail.com
• Provide order number, item details, and reason for return
Our team will verify eligibility and provide return authorization if approved
Once return is authorized:
• Pack the item securely in original packaging
• Include all accessories, manuals, and original invoice
• Use the return shipping label provided (if applicable)
• Ship to the address provided by our customer service team
• Obtain tracking number and shipping receipt for your records
Upon receiving your return:
• We will inspect the item within 2-5 business days
• You will receive email confirmation once inspection is complete
• Approved returns will be processed for refund or exchange
• Rejected returns will be returned to you at your expense
Refunds will be processed using the original payment method:
Credit/Debit Cards: Refunded to the original card used for purchase
UPI/Digital Wallets: Credited back to the original payment source
Net Banking: Refunded to the original bank account
Cash on Delivery: Bank transfer or cheque (account details required)
Credit/Debit Cards: 5-10 business days after approval
UPI/Digital Wallets: 3-7 business days after approval
Net Banking: 5-10 business days after approval
Bank Transfer (COD orders): 7-14 business days after providing bank details
Please note that actual credit time may vary depending on your bank or payment provider's processing time.
We offer exchanges for defective items, wrong items shipped, or size/variant changes where applicable:
Defective Items: Free exchange with return shipping covered by us
Wrong Item Shipped: Free exchange with return shipping covered by us
Customer Preference: Exchange allowed subject to availability and price difference
Price Differences: If the new item costs more, you pay the difference. If it costs less, we refund the difference.
Availability: Exchanges are subject to stock availability. If unavailable, refund will be processed.
Exchange requests must be initiated within the same timeframe as returns for each product category.
Our Responsibility (Free Return Shipping):
• Defective or damaged items
• Wrong item shipped by us
• Items not matching description
• Manufacturing defects within warranty period
Customer Responsibility (You Pay Return Shipping):
• Change of mind or preference
• Ordered wrong item by mistake
• Items damaged due to misuse
• Items not eligible for return but returned anyway
Return shipping costs typically range from ₹50-₹200 depending on location and item size.
If you receive a damaged or defective item:
Immediate Action: Contact us within 48 hours of delivery for priority processing
Documentation: Provide photos of the damaged item and packaging
Inspection: We may arrange for pickup and inspection
Resolution Options: Full refund, free replacement, or store credit (your choice)
Timeline: Expedited processing within 24-48 hours of verification
Shipping: All return and replacement shipping costs covered by us
For manufacturing defects covered under warranty, we will facilitate warranty claims with the manufacturer.
Partial refunds may be offered in the following situations:
Missing Accessories: If original accessories, manuals, or packaging are missing
Minor Damage: Items with slight signs of use but still functional
Return Shipping Costs: Deducted from refund when customer is responsible
Restocking Fee: 5-15% may be charged for certain electronics returned due to customer preference
Late Returns: Items returned after the specified return period may receive partial refunds
The partial refund amount will be clearly communicated before processing.
Special conditions apply to international returns:
Return Shipping: Customer responsible for return shipping costs unless item is defective
Customs and Duties: Any customs duties or import taxes are customer's responsibility
Processing Time: Extended processing time of 10-20 business days due to customs clearance
Documentation: Additional customs documentation may be required
Refund Amount: Original shipping charges are non-refundable for international orders
We recommend contacting us before returning international orders to ensure smooth processing.
In certain cases, we may offer store credit as an alternative to cash refunds:
When Offered: Items returned outside return policy, partial refunds, promotional items
Validity: Store credit is valid for 12 months from issue date
Usage: Can be used for any future purchases on our platform
Transferability: Store credit is non-transferable and tied to your account
Combination: Can be combined with other payment methods
Balance Inquiry: Check your store credit balance in your account dashboard
Return Policy: Covers change of mind, unsatisfactory purchases within return period
Manufacturer Warranty: Covers defects and malfunctions for extended periods (6 months to 3+ years)
Our Role in Warranty: We facilitate warranty claims and may provide replacement during warranty period
Warranty Service: Repairs, replacements, or refunds as per manufacturer terms
Extended Warranty: Additional warranty options may be available at purchase
For warranty claims beyond our return period, contact us for assistance with manufacturer warranty service.
For all return and refund inquiries, please contact us:
Business Name: 360 Electronics
Proprietor: NOOR MOHAMED MOHAMED USSAN
Address: 173-178, Chinnaswamy Road, New Siddhapudur, Coimbatore, Tamil Nadu 641044, India
Phone: +91 7558132543
Email: 360electronicsofficial@gmail.com
Returns Email: returns@360electronics.com
Business Hours: Monday to Saturday, 9:00 AM to 7:00 PM IST
When contacting us about returns, please have your order number, item details, and reason for return ready. Our customer service team will guide you through the return process and provide updates on your refund status.
We reserve the right to modify this Refund Policy at any time to reflect changes in our business practices or legal requirements.
Updates will be posted on our website with a new effective date.
Material changes will be communicated via email to registered customers.
The policy in effect at the time of your purchase will govern your return rights.
We recommend reviewing this policy periodically for any updates.
This Refund Policy is effective as of the last updated date and governs all returns and refunds for purchases made on our platform.
